Shipping policy

Shipping Policy

VEYLÉA ships worldwide.

Free standard shipping in the contiguous U.S.

Standard shipping is free on all orders to the contiguous United States (the 48 states and Washington, D.C.).

Everywhere else

We ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO addresses and international destinations. Shipping charges may apply to these orders. Available shipping options and the exact cost are shown at checkout before you pay.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 2 p.m. Central Time, or on weekends and holidays, begin processing the next business day.

Delivery time

Contiguous U.S.: usually 3–7 business days after shipping.
Alaska, Hawaii, U.S. territories and APO/FPO: usually 5–12 business days after shipping.
International: usually 7–21 business days after shipping, depending on the destination and customs.

Delivery times are estimates and aren't guaranteed. Carrier delays, customs, weather and peak seasons can add time.

International orders: customs, duties and taxes

International orders may be subject to import duties, taxes and customs fees charged by the destination country. If these charges aren't collected at checkout, they are the customer's responsibility and are paid to the carrier or customs authority on delivery. VEYLÉA can't predict or control these fees, and refused or unclaimed packages may not be eligible for a refund of shipping costs or fees. Please check your country's import rules before ordering.

Order tracking

You'll receive an email with your tracking number as soon as your order ships. If you haven't received it within 3 business days of your order, contact support@veylea.com.

Address accuracy

Please double-check your shipping address at checkout. If you spot a mistake, email us right away; we can update it if the order hasn't shipped. We aren't responsible for orders delivered to an incorrect address entered at checkout.

Lost, delayed or damaged packages

If tracking shows your package as delivered but you can't find it, check with neighbors and your local post office, then contact us within 14 days of the delivery date. If your order arrives damaged, email support@veylea.com within 7 days of delivery with photos and we'll make it right. See our Refund Policy for details.

Sales tax

Applicable sales tax is calculated and shown at checkout.

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