Refund policy

60-Day Returns

We want you to love your VEYLÉA Luxe Mask. If it isn't right for you, you can request a return within 60 calendar days of delivery. You're welcome to use the mask during this period.

How to start a return

Email support@veylea.com with your order number and the reason for your return.
We'll reply with a return authorization and shipping instructions, usually within 1–2 business days.
Pack the mask and all included items securely and ship it to the address we provide.

Returns sent without a return authorization may not be accepted. Please don't send items to our Elmhurst, IL office address; it is not a return location.

Return conditions

Return the mask with everything that came in the box: remote, USB cable, fabric pouch, user manual and original packaging.
Please clean the mask before returning it.
The mask must not be damaged through misuse, negligence, accidents or unauthorized repair.
One return per customer.

Return shipping

If your mask arrived damaged or defective, or we sent the wrong item, we'll cover return shipping. For all other returns, the customer is responsible for return shipping costs. We recommend a trackable, insured service, because we can't be responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit. If your return doesn't meet the conditions above, we'll contact you before issuing a partial refund or returning the item to you.

Damaged, defective or incorrect items

Please inspect your order on arrival. If anything is damaged, defective or incorrect, email support@veylea.com within 7 days of delivery with your order number and photos, and we'll make it right with a replacement or refund.

Exchanges

The fastest way to get a replacement is to return your item and place a new order.

Cancellations

To cancel an order, email us as soon as possible. If it hasn't shipped yet, we'll cancel it and issue a full refund. If it has shipped, follow the return process above.

One-year warranty

The VEYLÉA Luxe Mask includes a one-year limited warranty from the date of delivery covering defects in materials and workmanship under normal use. It does not cover misuse, negligence, accidents, unauthorized repairs or normal wear. If a covered defect occurs, contact support@veylea.com and we'll repair or replace the mask at our discretion.

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